Privacy Policy — The Bespoke Frame

Effective Date: 08/01/2025

The Bespoke Frame (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and payment details.

  • Service Information: Project details, photography needs, location preferences, and other information you provide during consultations.

  • Technical Information: Browser type, IP address, and cookies to improve website performance.

2. How We Use Your Information

Your information may be used to:

  • Schedule and confirm bookings.

  • Provide photography and related services.

  • Send invoices, contracts, and receipts.

  • Communicate project updates, scheduling, and delivery of photos.

  • Improve customer experience and service offerings.

3. Mobile Information Privacy (10DLC Compliance)

We respect your privacy. Any mobile information collected (such as phone numbers for SMS/text messaging) will not be shared, sold, rented, or otherwise disclosed to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third partiesMobile numbers will only be used to communicate directly with you regarding:

  • Project inquiries and updates

  • Scheduling confirmations and reminders

  • Delivery of services (links to galleries, proposals, invoices, etc.)

Standard messaging and data rates may apply. You may opt-out of SMS communication at any time by replying “STOP.”

4. Sharing of Information

We do not sell or trade your personal information. We may only share information with trusted service providers (e.g., HoneyBook, ShootProof, Stripe, or QuickBooks) who assist in delivering our services. These providers are contractually obligated to protect your information.

5. Data Security

We implement industry-standard measures to safeguard your personal information against unauthorized access, use, or disclosure.

6. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal information.

  • Opt out of communications at any time.

  • Request a copy of the personal data we hold about you.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website with a revised effective date.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Bespoke Frame
📧 Email: Lewis@TheBespokeFrame.com
🌐 Website: TheBespokeFrame.com
📍 Location: Long Beach, California